Human Resources

Studies have shown that employee satisfaction at any job is directly linked to the amount of absenteeism, turnover, grievances, and complaints. Therefore, it is fiscally necessary to keep workers satisfied and productive. A human resources manager is at the forefront of this mission; as an HR manager, it is your job to increase employee satisfaction, maintain high morale, and address work-related and personal concerns. ACK offers a wide range of training courses in order to ensure that the most advanced HR methodologies are being utilized in organizations. Below is a list of these courses:

Programs

• Talent Management.
• Problem Solving and Decision Making.
• Change Management: Change and How to Deal With It.
• Conflict Resolution: Getting Along in the Workplace.
• Performance Management: Managing Employee Performance.
• Teamwork: Building Better Teams.
• Anger Management: Understanding Anger – Yours and Others.
• Hiring for Success: Behavioral Interviewing Techniques.
• Orientation Handbook: Getting Employees off to a Good Start.
• Business Success Planning: Developing and Maintaining a Succession Plan.
• Conducting Effective Performance Reviews.
• Employee Dispute Resolution: Mediation Through Peer Review.
• Stress Management.
• Customer Service Training: Managing Customer Service.