Student Counseling Policy

Student Counseling Policy

PURPOSE

The purpose of this policy is to set the guiding principles that underpin the framework for Student Counseling provided by the Student Support Center (SSC).

SCOPE

This policy applies to ACK registered students, faculty and staff.

POLICY STATEMENT

  • ACK Student Support Center aims to provide support to students to enhance their well-being, to help them fulfil their potential and become an active member of the ACK community. It offers the opportunity for the student to talk and be heard in a safe and non-judgmental space.
  • Students at ACK have access to independent and confidential counseling with a dedicated professional counselor through the Student Support Center. The Center follows the Code of Ethics for the American Psychological Association (APA) and the Code of Ethics for the Australian Psychology Society (APS).

Student Support Center Referrals and Appointments

  • Students can make an appointment with the Student Support Center on their own initiative or can be referred for counseling by a member of staff, by a guardian or by the Student Affairs Department as a result of student misconduct taken under the terms of the Student Code of Conduct (ACK.PLR.SA.01). Students must ensure that appointments with their counselors do not clash with their classes. The frequency and length of appointments will depend on the nature of each student’s needs.
  • If a student is referred for counseling by a staff member, this must be done with the student’s verbal agreement and signed consent. The student must read and sign the Informed Consent Referral for Psychological Counseling Form (ACK.FO.SA.05.04). The signed consent form will be kept in the student’s confidential counseling file with the Student Support Center.
  • If a student is referred for psychological counseling by the Senior Manager of Student Affairs due to behavioral problems, the student is requested to sign a Counseling Attendance Contract (ACK.FO.SA.05.05). At the end of the session, the counsellor will complete the Counseling/Referral Summary Report (ACK.FO.SA.05.06). These documents will be kept on record on the student’s confidential counseling file with the Student Support Center.
  • In the event that a student experiences psychological or emotional distress which causes disruption while attending class, the Instructor should complete the Student in Distress Incident Report (ACK.FO.SA.05.01). A hardcopy should then be handed to the Senior Manager of Student Affairs and a copy to the Manager of Student Support.
  • If the student is unable to attend scheduled sessions he/she must contact the Student Support Center in advance (two hours before scheduled session). In this case, another appointment will be rescheduled.
  • In situations where a student is seeking counseling for academic related matters, the Student Support Center will refer the student to the relevant academic department.

Confidentiality

  • All counseling provided by the Student Support Center is confidential. Any information disclosed during the sessions, including student names and IDs cannot be shared with any parties unless:
    • The student has given his/her permission in writing using the Student Support Center Authorization to Release Confidential Information;
    • There is substantial risk of harm on the student or another person;
    • There is a requirement by law to disclose the information.
  • If the Counselor has reason to believe that a student is clearly at risk or in danger of attempting any serious action such as suicide, is unable to function, care for him/herself, is incapable of making his/her own decision and is judged as capable of harming another person, external assistance may be sought. In such instances, gaining assistance may require limited disclosure.

TERMS AND DEFINITIONS

  • Counselor: Is a professional trained to actively listen and empower students to desire and bring about change in the way that they experience their personal circumstances.
  • The American Psychological Association (APA): Is a scientific and professional organization that represents psychologists in the United States.
  • The Australian Psychological Society (APS): Is the largest professional association for Psychologists in Australia.

ATTACHMENTS

  • Student in Distress Incident Report (ACK.FO.SA.05.01).
  • Student Support Center Authorization to Release Confidential Information (ACK.FO.SA.05.02).
  • Counseling/Referral Summary Report (ACK.FO.SA.05.03)
  • Consent Referral for Psychological Counseling Form (ACK.FO.SA.05.04).
  • Counseling Attendance Contract (ACK.FO.SA.05.05).
  • Student Counselling Session Summary (ACK.FO.SA.05.06).
  • Consent to be referred for a Psychiatric Evaluation form (ACK.FO.SA.05.07).

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